Christ Care Limited is committed to providing a quality service, which is designed to meet the needs of each individual client as we put their needs at the centre of the care provided. We work to pre-set standards of delivery, as defined within the Fundamental Care Standards for Domiciliary Care and Care Quality Commission regulations. The care we provide is constantly reviewed to ensure the service is of a high standard. All our staff undergo rigorous checks prior to the commencement of employment with our company. This includes checks made against the SOVA and POCA registers, and all applicants are required to obtain an enhanced DBS disclosure prior to commencing work.
All Home Support Workers are required, from the start of their employment, to undertake a comprehensive programme of training covering all aspects of domiciliary care to obtain a care certificate, and training updates continue throughout their employment with our company. Should you, or your nominated representative/s, have any general issues or concerns about the support that we provide please contact us and we can arrange for a senior representative to visit you to discuss these matters in detail. If you prefer, you can raise any specific issue with the Manager responsible for your care, through our complaints procedure, which is outlined further in this guide.